Privacy Policy & Terms of Use

Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number
Branch of service, military service details
Medical-related information voluntarily provided
Technical data such as IP address, browser type, and usage patterns

2. How We Use Your Information

We use your information to:

Assist in creating medical documentation for DoD records
Guide you through the VA claims process
Communicate with you
Improve our website and services
Comply with legal and regulatory obligations

3. How We Protect Your Information

We take data security seriously. Measures include:

Encryption of data during storage and transmission (AES-256)
Multi-factor authentication for authorized access
Secure systems and limited data access
Secure deletion practices compliant with NIST 800-88

While Spearhead is not a HIPAA-covered entity, we follow industry best practices for handling sensitive information.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it:

With third-party service providers (e.g., secure cloud storage), under strict agreements
When legally required (e.g., court orders or subpoenas)
With your explicit permission for case-related assistance

5. Your Privacy Rights

You have the right to:

Access, correct, or request deletion of your data
Withdraw consent for certain uses
File a complaint with applicable authorities
Contact us at aimee.cooper@sprhdvet.com with any privacy-related concerns

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may:

Request details about the personal data we collect and how it's used
Request deletion of your personal data
Opt out of the sale or sharing of your data (Note: Spearhead does not sell your personal data)

To exercise your rights, contact us at aimee.cooper@sprhdvet.com.

7. GDPR Notice (for EU Residents)

If you are located in the European Union, you have the right to:

Access, correct, or delete your personal data
Restrict or object to data processing
Withdraw consent at any time
File a complaint with your local data protection authority

We process your data based on your consent and our legitimate interest in providing services. Data may be transferred to the U.S. with appropriate safeguards in place. Contact aimee.cooper@sprhdvet.com for inquiries.

8. Cookies and Tracking

We may use cookies and similar technologies to improve your browsing experience and analyze website usage. By continuing to use our site, you consent to this use.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Aimee Cooper

Email: aimee.cooper@sprhdvet.com

Terms of Use

By using this website and our services, you agree to the following Terms of Use. Please read them carefully.

1. Use of Our Services

Spearhead provides guidance and tools to assist Veterans and Service Members with the preparation of medical documentation and related support for VA claims. Use of our services does not guarantee any outcome with the Department of Defense (DoD), Department of Veterans Affairs (VA), or other agencies.

2. User Responsibilities

You agree to:

Provide accurate and complete information
Use our services only for lawful purposes
Not misuse, copy, or distribute any content from this site without written permission

3. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Spearhead or its content providers and is protected by copyright and other intellectual property laws. You may not reuse or reproduce any part of the site without written consent.

4. Disclaimer of Warranties

We strive to provide accurate, helpful, and timely information. However, we do not guarantee that our services will be uninterrupted, error-free, or that they will produce specific outcomes. The information and tools on this website are provided without warranties of any kind, express or implied.

5. Limitation of Liability

To the fullest extent permitted by law, Spearhead shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our site or services.

6. International Users

Our services are based in the United States. If you access this site from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws. By using our services, you consent to the processing of your information in accordance with our Privacy Policy and applicable U.S. laws.

7. Consumer Protection Notice

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction, including those provided under California or New York law.

8. Changes to These Terms

We may update these Terms of Use at any time. Changes will be posted on this page with the updated effective date. Continued use of our website signifies your agreement to the revised terms.

9. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.

10. Contact

For questions about these Terms, contact:

aimee.cooper@sprhdvet.com

Disclaimer of Government Affiliation

Spearhead is a private company. We are not affiliated with the U.S. Department of Defense (DoD), the Department of Veterans Affairs (VA), or any government agency.

Any guidance or support provided by Spearhead is intended to assist Veterans and Service Members in preparing materials for submission to official channels. Spearhead does not make decisions on benefits or entitlements and does not represent the DoD or VA in any capacity.